I have had bad issues with Network Solutions over the past 6 months dealing with security and their ability (or willingness) to take whatever steps nessecary to insure security. I have never said a bad word of them in public, I’ve given them second and third and fourth chances.
Yesterday my static portfolio website got compromised AGAIN, and I am finally speaking up in the HOPES that maybe my someone at Network Solutions will listen up and step up their game on making sure this site can stay secure for me and my clients and for all of you!
I’d love if any of you want to send them a Twitter message and let them know we are counting on them to help this site stay safe! (@netsolcares) by sure to mention me, @cmdshiftdesign in your message!
Yesterday I contacted them via Twitter and got some good talk from the customer service rep. I asked that a server support agent CALL ME within a day and they agreed to arrange that.
When my site was flagged by Google this morning, I DM’d @netsolcares again about it and within a couple hours someone called me. Great! Except, this was not a server specialist, this was another customer service rep. (No hate to you Customer Service people, I’ve been you before – you guys deserve love when you do your job well!) I was frustrated that I couldnt talk to someone who could really discuss the issue with me.
The rep told me she was going to put in a request for their technicians to scan my site for malicious code, I told “I have done this already myself – and removed the injected problem. What I would like you to request please is for your technicians to examine the server my files are on to make sure it is up to date with all security patches, and to let me know why this breach happened and what they have done specifically to assure it will not happen again.” She agreed to this and we hung up. It’s now 10:30 at night, Google has finally rescanned my site and the blockade has been lifted! But… I guess we’ll see tomorrow when I hear from Network Solutions.
<3 you guys! Thank you for all the Tweets of concern and support today about the site being down – I do appologize and I am doing all I can to make sure this won’t happen again!